1. 2. 3. 4. 5. 6. Your summary must be written in point form. List your SEVEN points in full sentences, using no more than 70 words. Number your sentences from 1 to 7. Write only ONE point per sentence. Use your OWN words as far as possible. Indicate the total number of words you have used in brackets at the end of your summary. TEXT C LISTENING People's evaluation of their listening ability is much like their assessment of their driving skills; they think they are above average. Good listening is much more than being silent when the other person talks. Sitting there silently nodding does not provide evidence that a person is listening. Asking a good question tells the speaker that the listener has not only heard what was sald, but also understood it well enough to want additional Information. ood listening is characterised by the creation of a safe environment in which Issues .nd differences could be discussed openly. Good listeners may challenge assumptions and disagree, but the person being listened to feels the listener is trying to help, not wanting to win an argument. Good listeners never try to hijack the conversation so that they or their issues become the subject of discussion. Good listening includes some feedback provided in a way others would accept and that opens up alternative paths to consider. Many people think that a good listener is like a sponge that accurately absorbs whatever the other person is saying. However, a good listener makes the speaker feel better by not merely passively absorbing, but by being actively involved. A good listener clears away distractions like phones and laptops, focusing attention on the other person. Appropriate eye-contact is made to show attentive listening, TAdapted from httpsx/nbrom, 2016)