Read this excerpt from a department store's procedural document on handling a customer's refund request. When you receive a refund request follow these steps:

• Be polite and courteous to the customer.

Check if the product being returned is eligible

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A refund should not be approved If the product meets one or more of these qualifications:

• The product is returned more than 30 days after the purchase.

• The product looks used.

• The product is damaged as a result of customer mishandling.

After verifying that the request is valid, follow these steps:

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Verify the customer's payment details online or credit card, payment ID, or original receipt).

• Make sure the amount to be refunded is accurate,

Based on the information in the excerpt, what step should a store employee take if a customer asks for a refund for