The word that best describes the mood or feeling of this story

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Of course employees should be reprimanded when they make an error that costs the company money; but it is wise to think about the serious consequences of firing them hastily. how will the families survive when the only source of income is lost? even with a job, many parents are struggling; imagine their small children going to bed hungry. it could take months to find another job. who will pay rent? before long a family could end up on the street or living out of their car. only a cruel person can disregard the human suffering that results from immediate firings for employees' errors. the author of this text uses a) appeals to logos. b) appeals to ethos. c) appeals to pathos. d) appeals to profit.

What does it appear that the speaker of the poem wants to do? caged bird by alicia keys question options: sing be adored by fans be set free from public scrutiny be shared with the whole world