English, 30.11.2021 18:20 Guidomigoo3x

Choose the best course of action for each of the following scenarios. A customer is angry and yelling because no one has been able to resolve an issue with her
product.

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.

A customer is being rude to you and using off-color language. You respond
by
.

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
.

Answers: 2

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