Es who have ce 1, he wonders what went wrong and what he should do now. CASE QUESTIONS 1. How should Charles Mave responded to his manager's interest in starting te Service Quality Management program? 2. Describe the problem(s) facing Charles. 3. What should Charle do to respond to the problem(s)? 3.2 Describe the problem(s) facing Charles

4. how does the speaker's comparison of sinners to aninsect (paragraph 7) contribute to the central idea of thetext? o a it emphasizes the negative view god has ofsinners and how inconsequential they are to him.o b it stresses the connection that exists between allof god's creatures, whether they be human orinsect.o c it suggests that sinners can change for the better,as insects are known to go throughtransformations.o d it portrays sinners as being just as prevalentaround the earth as the wide variety of insects.

The following question asks about one or more selections from your literature textbook. you may use your textbook to answer this question. both “lob’s girl” and “jeremiah’s song” contain flashbacks. in a paragraph, explain what this plot technique adds to the stories. support your answer with one detail from each story.

Ehat is the purpose of an arguement conclusion