Please someone help me with this question

Which three sentences in this excerpt from arthur conan doyle's "the contest" suggest that the author's tone is mocking?

Subject: save the whales! dear professor crest, i know you are really busy and everything, but i was hoping that you could spend more time thinking about how to save the whales. it’s up to us to speak up on their behalf. it’s really wrong that some amusement parks use these poor, defenseless animals for recreational purposes. this must be stopped, and you’re the person to do it! ttyl, jules which revisions would make this e-mail more formal? check all that apply. a. removing the contractions b. removing the exclamation points c. removing the salutation d. removing the slang and casual speech e. removing the information about amusement parks

What does hofmann use of the pronoun it imply about the sister feeling about gregor