Performance Improvement (PI) Techniques - Exit Test Question 13 of 15
Which of the following statement is correct for this goal statement - "Improve SLA compliance from 90% to 95% by June 2019"?
Select only one answer.
Baseline performance is 90% and Target performance is 95%
a
Baseline performance is 95% and Target performance is 90%
Baseline performance is 90% but there is no Target performance
Target performance is 95% but there is no Baseline performance
SUBMIT