Jane doe 1000 west pearl avenue lacy, oh 43210 november 1, 2010 manager, kool games inc. 3101 east swan blvd. palmdale, ca 93518 to whom it may concern: i purchased a kool action game system from bullseye on october 27, 2010, for $109.99. it seemed like a great price until i got it home and began trying to assemble it. several parts are missing, and the store refuses to exchange the unit because it was on sale. it was not marked "as is," so i expected a complete and functioning unit. what should the writer of this letter do before sending her letter? correct errors in conventions find a specific person to address in the letter use a less formal tone and vocabulary use a more formal tone and vocabulary