Which action should be the first step in dealing with a problem concerning a product or service you purchased? a. writing a letter of complaint b. making a phone call or going back to the store c. contacting your state’s attorney general d. calling a consumer advocate group

The answer is B. Making a phone call or going back to the store

Explanation:

As costumer one of the situation you can face is finding out there is a problem with a product or service you purchase. This situation usually requires immediate actions that implied communicating with the person or entity responsible for the product or service. In this cases, the first step to take is usually making a phone call or going back to the store as in most cases directly contacting the store or seller helps you to solve the problem and is the faster and more effective step. Also other actions such as letters of complaint or contacting an attorney should be used only if direct communication with the store of the seller does not work.

i think the answer is c. she can't feel happy because things are moving too quickly.