What is not appropriate to include in a letter of complaint? a. details about the purchase price, model, and serial number b. details about why you were dissatisfied with the product or service c. a proposed solution to the issue d. threats notifying the recipient of action you will take if not satisfied

The correct answer is D. Threats notifying the recipient of action you will take if not satisfied

Explanation:

A letter of complaint is a type of formal communication used by customers to complain or report an issue with a service or product and ask for a solution or compensation for it. Because of this, it is common letters of complaint provide details related to the product or service the customer is complaining, along with the details of it such as the price or serial numbers and besides this the customer can include suggestions about possible solutions to the issue. However, a letter of complaint should never include threads, not only because this is a formal communication tool, but because the purpose of it is to find a suitable solution for both sides and by threatening the company or person that sold the product or service the customer would just create more issues and probably would not be helped. Therefore the action that is not appropriate in a letter of complaint is " Threats notifying the recipient of action you will take if not satisfied".

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)