Perhaps the most essential action for the medical assistant working with a patient and using an electronic record is to

Make frequent eye contact with the patient and smile

Explanation:

It is no longer acceptable for a doctor to be the best in your area, but to have bad manners. Sympathy triggers a subconscious reaction that generates feelings of trust in patients. A simple smile can make a big difference in addition to eye contact that is essential for patients to be happier and feel more connected to the doctor, which positively affects the balance of power and makes care more relaxed and secure.

Thinking of the patient as a valued client - and making him think of the doctor as a trusted advisor - will greatly help achieve the long-term positive outcomes that all patients and healthcare professionals seek.