Alice jameson is a 69-year-old who has been suffering from flu-like symptoms for several days. she calls her primary care provider to make an appointment. the conversation went as follows:

receptionist: “mid-town medical clinic, this is marianne; hold.”

after a 2- to 3-minute wait, the receptionist comes back on the line.

receptionist: “ you for holding. can i you? ”

patient: “this is alice jameson. i am feeling terrible. i think i have the flu. but i shouldn’t have the flu; i got the flu shot last fall. can i see my doctor? ”

receptionist: “alice, we are so busy with flu patients, i don’t have an opening until day after tomorrow. can you come at 3: 30 in the afternoon? ”

after a brief pause, alice responds, hesitantly.

patient: “no, i don’t think so. if i don’t get better, i guess i’ll go to my neighborhood emergency care clinic.”

receptionist: “okay. bye.”

the receptionist at mid-town medical clinic does not learn that alice has had a fever of 101 degrees for 2 days and does not recall that she had surgery to place an artificial heart valve just 8 months ago until after the call was ended.

step 2: create a new thread and answer all three parts of the initial prompt below:
explain the mistakes the receptionist made during the call.
describe the possible consequences of the mistakes made by the receptionist.
explain a resolution to this situation.