1. what is term used for sending and receiving information through verbal or nonverbal channels?
a. speaking
b. email
c. communication
d. oral communication

2. which communication roadblock occurs when the speaker is unclear and inconsistent in their communication?
a. waffling
b. blaming
c. acting
d. threatening

3. which communication roadblock occurs when the listener offers no support to the speaker, indicating that they should handle their own problems?
a. judging
b. blaming
c. rejecting
d. acting
4. most communication roadblocks are associated with which type of communication style?
a. assertive communication
b. passive communication
c. passive-aggressive communication
d. aggressive communication
5. what is the term used when verbal and nonverbal communication do not match up?
a. clear messages
b. interpersonal messages
c. digital messages
d. mixed messages
6. when do communication roadblocks arise?
a. when the speaker is not being open and honest
b. when the listener is actively listening
c. at the end of an interpersonal relationship
d. when the listener is providing respectful feedback
7. which of the following is a way to resolve communication roadblocks?
a. open and honest communication
b. labeling and rejecting communication
c. mixed messages and transferring techniques
d. threatening and bribing techniques