David wants to go to a community college, but his parents are pushing him to attend a four-year university. he is frustrated. during an argument about the subject, he yelled at his parents, told them their opinions were irrelevant, and did not give them time to respond to his points. he ended the conversation by storming out of the room and slamming the door.

which actions could david have taken to improve his communication on this issue? check all that apply.

a.) talk more until his parents understood him
b.) practice active listening
c.) show respect to his parents
d.) change his opinion to match that of his parents
e.) use techniques to diffuse his anger

b, c and e