You visit the doctor because you have a health concern. the doctor asks questions, listens closely to your responses and you feel confident about your ability to deal with the concern. this dimension of service quality is refered to as

The dimension of service quality is known as patient satisfaction.

Explanation:

Patient satisfaction is necessary for building the Goodwill of the doctor with its patient. Patient satisfaction gives a soothing environment for the patients. A patient feels better and more confident when a doctor interacts with him and make him feel comfortable with his words. The good care quality service provides the idea of the various aspects of the medicine, level of care and empathy.

Olfactory epithelium i believe