Astudent nurse observes a nurse case manager coordinating discharge for a patient diagnosed with congestive heart failure (chf). which statement made by the patient indicates to the student that the patient understands the role of the case manager?

b) “The nurse case manager contacted my insurance company and has arranged for the home health nurse and physical therapist to visit me as soon as I get home.”

Explanation:

Nurse case managers are responsible for the coordination of various care elements to provide individualized and cost-effective care delivery to patients. Hence, they use all the available resources and patient services to facilitate the patient in different care environments such as hospital, community center and home. In this scenario, the patient identified that the the nurse care manager is responsible for making home care arrangements and dealing with healthcare insurance provider to provide quality care at low cost to the patient. Other options given in question does not include the element of providing care services in different care environments and does not appropriately identifies the role of a nurse care manager.