refers to modifying your true inner feelings based on display rules and refers to hiding your inner feeling and forgoing emotional response to display rules.

The first answer is Deep Acting while the second is Surface Acting

Explanation:

Deep acting means trying to modify your true inner feelings based on display rules, example includes a doctor that sincerely tries to empathize with his/her patient is engaging in deep acting. Surface acting is referred to as hiding your inner feelings and forgoing emotional expressions in response to display rules, or rather outwardly displaying emotions that are different from those that are really felt.

consider what the person is trying to say

Explanation: I just took the quiz

osha website is the answer