Maria works as a case manager for the Department of Human Services. In her work, she will often carry a caseload of over fifty clients. At times, she will provide counseling for her clients, but, more frequently, clients will receive counseling services from other professionals. Most of her clients have multiple needs, and Maria works with other professionals to identify her clients’ most urgent problems and to develop a plan for gaining access to needed services. She will also follow up with her clients in order to monitor the quality of services. In this example, the Department of Human Services is most likely using:
a. interdisciplinary teams.
b. crisis response prioritization.
c. a managed care approach.
d. none of the above.