Fernando is a nursing assistant who is working with a patient. The patient will not look at him when he makes eye contact, and the patient's father answers the questions Fernando asks the patient. Fernando notices the patient's nonverbal communication and asks another question directly of her, which her father again answers. Fernando assumes the patient is either not paying attention or is rude. Which did Fernando do incorrectly?

ask the patient additional questions

direct the questions to the father

make assumptions about the patient

notice the patient's nonverbal communication