Motivational skis
fecity
mmunication skills
confidence
Your director assigns you a challenging target, but you are sure that you will
achieve it
You are a cinical nutrition manager in charge of assessing dinical programs in
your area. When your colleague no handles staff training and development
suddenly has to go on medical leave you restructure your day to take on her
work until she is bad
Your sales team is dejected because they did not achieve their target. You tell
them that they did their best and you encourage them to devise a new strateg-
for the following month
You are a manager at a healthcare ac ty. One of the patients is extremely
agtated and unwing to sten to anyone You approach him and are able to calm him by speaking to him in a firm but gently way