PLEASE HURRY Explain why the product described in the following scenario did not succeed.

Situation: Jim's Pizza Kitchen has been a hometown fixture in Toledo, Ohio, since 1957 when it opened. Customers wait more than an hour for their Chicago-style deep-dish pizza to be served. When a baseball stadium was built in the area, customers from out of town began complaining of the long wait and making comments on online restaurant ratings. To soothe these complaints, Jim decided to expand his menu and offer a traditional crust pizza. Outraged, Toledoans scolded Jim publicly for what they called “selling out.”