List and give a brief description of the key factors of active listening.

The key factors of active listening are as follows: paraphrasing or rephrasing the message; clarifying, which includes asking questions in order to understand the message; encouraging, which involves using signals to show involvement and interest; and empathizing, which involves showing understanding of the speaker's feeling, behaviors, and attitudes.

Explanation:

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answer

ben’s food poisoning was caused by cross-contamination

explanation

cross-contamination in food occurs when harmful bacteria is transferred to food from other foods, utensils or cutting boards. it happens often when handling raw meat , sea foods and poultry. in this case, because ben did not wash hands before and after handing the poultry, chances that bacteria transfer   from the poultry to the vegetable are high.