Cultural competence. Lucy, a medical assistant, just started her first day on the job. She confides in Mark, a medical coder, that she doesn't like working with team
members of diverse backgrounds. Mark feels uncomfortable when he realizes she
chose to confide in him because he and she are of the same ethnic background. Mark
doesn't believe Lucy has done anything wrong since she was sharing only her
opinion. Even so, Mark discusses the situation with his manager but leaves out Lucy's
name, and recommends cultural competence and team work training. His manager
agrees with the suggestion. Do you think Mark handled this situation correctly?