Can some please help me match these i’ve been googling for 20 minutes and have found nothing PLEASE HELP!!!

What is the best thing for an applicat to do to prepare to write a cover letter

Jim and phil are changing the oil in jim’s car. jim is trying to remember all the actions involved in changing the oil. phil is trying to remember the first time he ever changed the oil in his car. jim is trying to recall a memory and phil is trying to recall a(n) memory.

Which ability demonstrates that one can identify and share another person’s feelings a. resilience b. confidence c. integrity d. empathy