If you find yourself in a situation that you think might be escalating, what should you avoid doing? a. allow the person to express concern b. apologize, if appropriate c. let them know their issue is not part of your job d. be defensive

When data collected on the performance of a healthcare facility suggests that quality standards have not been met, what is one method that can be used to correct the problem?

Match the following. biodegradable diabetes n hazardous w cancer ozone 1. the layer of the atmosphere that the ozone layer is part of the type of wastes that can be broken down by other organisms into a reusable form the type of solid, liquid, or gas wastes that are toxic, flammable, corrosive, reactive, or radioactive the process by which certain waste materials, such as plastic, glass, aluminum, and paper are prepared for reuse 5. the addictive drug found in tobacco a disease frequently developed by smokers and passive smokers a disease of the pancreas in which insulin is not produced in 7. the correct amounts so that glucose can be converted into energy or stored as fat formed in the atmosphere when chemicals, called volatile 8. organic compounds (vocs), and nitrogen dioxide (no2) are acted upon by sunlight when burned, it can cause an increase of co2, ozone, and sulfur dioxide in the atmosphere stratosphere fossil fuel recycle nicotine

Which of the following is also referred to as "swayback"? a. kyphosis b. scoliosis c. lordosis d. none of the above