What should health-care professionals refrain from doing to ensure quality health care for all patients?

a. stereotyping and having prejudices against certain people
b. using nonverbal communication such as hand gestures
c. referring patients to other health care professionals
d. sharing patient charts with the patients families
e. hiring an interpreter to communicate with patients

because health skills are tools and strategies and also practical skills are also something you need to learn (like tools and strategies) and put it in reality.

just be there for her.

explanation:

not necessarily literally but figuratively. also don't say things like "i understand how you feel", because even though you are trying to , you clearly don't understand how she feels (i'm gonna go out on a limb here and assume you've never had a heart attack). also just let her rest. that is one of the best things for you to do.