Mrs. granger, age 77, has a history of hypertension and atherosclerosis. during the past 3 months, she has experienced temporary episodes of paresthesia and paresis of the right arm consistent with tias. she now enters the hospital with a cva. she has aphasia and right-sided hemiplegia. mrs. granger's diagnosis on hospitalization was:

Ori works at a flower shop in her town. when customers come in to purchase flowers as gifts, lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. as a result, lori's customers leave happy and return to this shop whenever they need to give a gift. lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. what workplace habit does lori demonstrate?