Briefly describe the factors and characteristics that influence conflict resolution.

When a problem arises I can try to use the steps in conflict resolution: define the problem, propose a solution, listen carefully to the other person, agree on shared values, and brainstorm together. We may need to compromise, use arbitration as a solution or a mediator, or agree to disagree.

1.)dr. natterson- horowitz came to realize that their isn't much of a difference between animals and humans. just like humans, animals can suffer from illnesses and diseases like breast cancer, self injury, anxiety, and many more. she also discovered how they even treated and performed surgical procedures on animals just as if the animal it self were human. the los angeles zoo called dr. natterson- horowitz because they knew that she was a doctor and that  she would be able to recognize what was wrong with the gorilla. they knew that humans and gorillas were similar, so instead of calling another veterinarian, they called a doctor.