Think of a conflict you are now (or recently have been) involved in. Ask the other person to work through the win-win method with you. Then evaluate how successful the process was in resolving the conflict.

One hospital ceo insists on including performance data in the hospital’s annual report. “we do very well on most measures, except for one or two, but we put those in anyway,” she says. “we want to hold ourselves accountable.” does this practice demonstrate effective or ineffective leadership?