Communication and Academic Writing Skills Task 1: [75]
QUESTION 1:
A client Mrs Ndlovu arrives at the Somatology clinic for her 12 o'clock back
massage and foot reflexology appointment. At reception she is greeted by
Nonto, the receptionist. She is taken to therapy room where the therapist,
Zama is preparing to perform the massage treatment. Zama administers and
fills in Mrs Ndlovu record card before starting the treatment to ascertain any
contra indications and client expectations.
1.1 Describe what communication is by:
The process of creating meaning in the above case study.
Explain the sending and receiving of verbal and non-verbal signs. Two-way
interactive process to others and learning how to interpret the data received
from others. How were the messages transmitted and received?
(5)​