The management team at Electronics Galaxy is evaluating whether to have sales staff wear uniforms on the showroom floor. What should they consider about wearing uniforms ? a) How staff are dressed doesn't usually have much of an impact on customers. b) Uniforms can help customers identify members of the sales staff. Team morale usually suffers when uniforms are put in place . c) d) Uniforms can take away from each employee's individual personality.

b) Uniforms can help customers identify members of the sales staff.

Explanation:

They should consider that uniforms can help customers identify members of the sales staff. The entire goal of a company/store is to make profits, and in order to do so, they need sales. Having the employees wear uniforms, instantly sets them apart from the rest of the customers in the store and makes them easy to find. This allows customers to find employees quickly and ask them for help. Being instantly available to customers in need drastically increases customer service levels and leads to increased customer satisfaction, which ultimately causes profits to increase as well.