discussions/threads/190385/View PostinContext?postid=524126 pest24725 Filter by All Posts v 1 Clear filters Absro Solomon yesterday at 4:34 PM Hello Helen, You pointed out good mistakes that were done by the receptionist She should not have made a lot of conclusions without thoroughly looking into the patient's chart. Knowing more about the patient could have guided her to point her in the right direction. Tell us more, what effective communication techniques that you have learned in this book could have helped the receptionist to gather more information about Alice? Absro Solomon < Reply 1 / 1 Reply to Thread​