Zipcar's decision to expand to north american markets was part of its plan; deciding where and how to operate zipcar in selected markets would be the result of its plans.

"Expand to North American markets" is part of Zipcar's strategic plan.

Strategic plans are essentially the company's mission, their long-term plan of where the company wants to be in three, five or even 10 years.

"Deciding where and how to operate in the selected markets" is part of Zipcar's tactical plan.

Tactical plans are made to ensure the strategic plan is accomplished. They are more specific to distinct areas of the organization, so they can fulfill their part of the strategic plan.

the answer is a, salt plain

literally just took the test, got a 100%. i couldn't be bothered to type it all out, so i just took pictures.

should be in order from q 1 to 35.