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History, 15.02.2020 05:08 dondre54

6. Chapter 03 Video Case Study: Barcelona Restaurant Group: Managing Human Resources (Lead) Watch the following video, in which the chief operating officer (COO) of Barcelona Group, Scott Lawton, talks about how his company manages human resources. Then answer the questions that follow. Transcript Scott, the COO for Barcelona Restaurant states: "You can’t train people to be enthusiastic, nice, fun, great people. You have to hire that." This quote suggest that Scott believes in what concept when hiring people to work at the restaurant?

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