Why it is necessary that we learn the tools, equipment and paraphernalia used in front office services?

failure to do so can result in poor customer service delivery

Explanation:

A good example of those in front-office services are receptionists in hotels. In other words, they are usually the first point of call for any guest, since they are at the forefront of the business or company.

Let's imagine a hotel receptionist that doesn't know how to use the hotel rooming system to assign accommodation to any visiting guest, a tool that is very necessary to learn. Ultimately, his or her actions would result in poor customer service delivery.

answer: (fluidity)is the correct answer.

explanation: because of this characteristic, success on the battlefield depends in large part on the ability to adapt to proactively change events to our advantage as well as to react quickly to constantly changing conditions

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