Drag each label to the correct location on the image. Determine which events rely on the knowledge of a front desk clerk and which rely on the skill of the front desk clerk. A guest is at the hotel for a business conference; he inquires about the availability of Wi-Fi. Due to a change of plans, a guest decides to go to a movie, but she doesn’t know the location of the nearest movie theater. A guest calls to make a reservation and would like to know the types of accommodation available at the hotel. Lara manages the front desk effectively because she has the ability to think on her feet. A couple that had reservations for the honeymoon suite was assigned to a deluxe room instead and is disputing the incorrect reservation. Mathew handles check-ins and check-outs so smoothly that the manager wants him to train the team.