What does hawthorne mean with the phrase, "the scarlet letter had not done its office" in chapter 13 of the scarlet letter? answer choices are a. the letter cripples hester with guilt. b. hester hasn't worn the letter long enough for her to feel guilty for her sins. c. rather than make hester remorseful, it causes her to oppose puritan values. d. the scarlet letter doesn't make hester feel guilty for what she has done.