2) security professionals can be employed in varying work environments, with varying degrees of risk and/or un
anunc,
some work environments can place security personnel in positions of volatility, distress, and/or danger that may ne
of effective skills, to include but not be limited to: verbal and non-verbal communication, conflict de-escalation, and pray w e
forde, to elicit a satisfactory resolution. in such environments, it is important that employers provide and employees acquire proper
knowledge (to include legal knowledge and legal authority) to effectively and lawfully do their job. the figurative use of a velvet
glove' versus an "iron fist speaks volumes.
a) agree and understand
b) disagree and/or do not understand