.A team of six administrators worked in the Accounts Department. It was essential that they all worked as a team as their case work depended on the cooperation of each member of the team and by all team members being up to date at all times on developments in the company and changes in policies. One member of the team, C, had joined the team about six months ago. The rest of the team members had worked together for 3-4 years. The team leader had also previously been a member of the team and had been promoted to team leader about 9 months ago. She had been involved in the recruitment of C but had been surprised at how quickly C was becoming acquainted with the work and how the rest of the team looked to her for assistance. C started to discover that the team leader was excluding her from updates and information which she then had to rely on her colleagues to update her. There were also a couple of occasions when C was informed by colleagues outside of the Department that her information was not up to date. In addition to this C found that the team leader was excluding her from treats she bought for the team and from social discussions. C found she was dreading coming to work and felt she would have to discuss this with the team leader. She found it difficult to raise the issue directly with her and decided to find out about the mediation process. Advice ‘C’.