Given the fact that the contrapositive statement is true then the conditional statement must also be true

What is the equation in point slope form of the line that passes through the point (-1, -3) and has a slope of 4? y-1=4(x-3) or y+3=4(x+1)

Ineed with number 17 i don’t get it at alll

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%