Consumer complaints are frequently reported to the Better Business Bureau. Industries with the most complaints to the Better Business Bureau are often banks, cable and satellite television companies, collection agencies, cellular phone providers, and new car dealerships. The results for a sample of 200 complaints are in the file BBB.

Click on the datafile logo to reference the data.

Bank 26, Cable 44, Car 42, Cell 60, Collection 28

(a) Show the frequency and percent frequency of complaints by industry.

Let the complaints by Industry be CbI

CbI               Frequency

Bank            26

Cable           44

Car               42

Cell               60

Collection     28

b) Percentages

CbI               percentage (%)

Bank              13

Cable            22

Car                21

Cell               30

Collection     14

c) The industry with the highest number of complaints is the Cell Industry.

d) The Bar Chart is attached to this solution. It was constructed in the Ms Excel suite.

Step-by-step explanation:

a) The frequencies are simply the number of times each industry sector sent in a complaint. So, it's straight forward to present.

b) The percentage for each industry is done in comparison to the the total amount of complaints received.

Percentage for each industry = 100% × (Number of complaints from that industry)/(Total number of complaints)

Total amount of complaints received = 200

For Bank industry,

Percentage = 100% × (26/200) = 13%

For the Cable Industry,

Percentage = 100% × (44/200) = 22%

For Car industry,

Percentage = 100% × (42/200) = 21%

For Cell industry,

Percentage = 100% × (60/200) = 30%

For Collection industry,

Percentage = 100% × (28/200) = 14%

c) The industry with the highest number of complaints is the one with the highest frequency and percentage, and that is the Cell Industry.

d) The Bar Chart is attached to this solution. It was constructed in the Ms Excel suite.

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step-by-step explanation: