The Customer Service Center in a large New York department store has determined that the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.3 minutes and a standard deviation of 2.6 minutes. What is the probability that for a randomly chosen customer with a complaint, the amount of time spent resolving the complaint will be as follows. (Round your answers to four decimal places.)

a) 0.6062

b) 0.9505

c) 0.679

Step-by-step explanation:

The customer service center in a large new york department store has determined tha the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.3 minutes and a standard deviation of 2.5 minutes. What is the probability that for a randomly chosen customer with a complaint, the amount of time spent resolving the complaint will be

(a) less than 10 minutes?

(b) longer than 5 minutes?

(c) between 8 and 15 minutes?

a) The Z score (z) is given by the equation:

,

Where:

μ is the mean = 9.3 minutes,

σ is the standard deviation = 2.6 minutes and x is the raw score

From the z tables, P(X < 10) = P(z < 0.27) = 0.6062 = 60.62%

b) The Z score (z) is given by the equation:

,

From the z tables, P(X > 5) = P(z > -1.65) = 1 - P(z < -1.65) = 1 - 0.0495 =  0.9505 = 95.05%

c) For 8 minutes

For 15 minutes

From the z tables, P(8< X < 15) = P(-0.5 < z < 2.19) = P(z < 2.19) - P(z< -0.5) = 0.9875 - 0.3085 = 0.679 = 67.9%

b) the dogs need to shift their focus to human scent.

connie < felicia < stew

step-by-step explanation:

stew:

we need to find the slope

m = (y2-y1)/ (x2-x1)

    = (2650-795)/(10-3)

    = 1855/7

265 words per minute

connie:

we need to find the slope

m = (y2-y1)/ (x2-x1)

we have two points (0,0) and (4,800)

m = (800-0)/(4-0)

  m = 800/4

    200 words per minute

felicia:

260 words per minute

200< 260 < 265

connie < felicia < stew