Find two sets of 6 numbers with average 60 satisfying, each of the conditions below: 1. 4 of the numbers are less than 60 and 2 of them greater than 60.
2. 4 of the numbers are greater than 60 and 2 of them less than 60.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%