Help me sorry im not good at math

[10 points, algebra 2]according to my answer key the restrictions are -1 and 4. but why not positive 1?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

When george started his current job, his employer told him that at the end of the first year, he would receive two vacation days. after each year worked, his number of vacation days will double up to five work weeks (25days) of payed vacation. how many vacation days will he have in 4 years