I have a diagram here I need help finding out what's true or not help me please

Can someone me and plz do the problem

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

If value of cos330° is √3/2 then find tan165°.