Customer a with a bronze service level package calls in a critical system failure at 9: 00 am. customer b with a silver service level package calls in a critical system malfunction at 10: 00 am. customer c with a gold service level package calls in a critical system malfunction at 11: 00 am. customer d with a platinum service level package calls in a support system malfunction at 11: 30 am. in which order should the technician visit the customers according to the priority level of their service level packages and problems?