A recent poll showed that 5 out of every 8 city residents approved of recent policy changes regarding city curfew. What is the amount as a percentage? Answer as a fraction
or mixed number with a % sign.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%