Help plz is for a quiz

Factor the expression using gcf 9b+45

Combine the information in the problem and the chart using the average balance method to solve the problem.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%