The endpoints of a side of rectangle ABCD in the coordinate plane are at A (1,7) and B (4,1). Find the equation of the line that contains the given segment.
The line segment is AD.
The equation is y =

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%