Mathematics, 20.12.2020 15:10 Jalenmiller492
A manager in a call center needs to determine how many agents to schedule next week.
Based on previous data, she expects to get 7,940 calls next week. The following conditions
apply:
• On average, call center agents can handle seven calls an hour.
• The call center is open for 10 hours, 5 days a week.
Full-time agents work 40 hours per week, but are only on calls for 35 hours a week.
Part-time agents work 20 hours a week, but are only on calls 17 hours per week.
Answers: 1
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A manager in a call center needs to determine how many agents to schedule next week.
Based on previ...
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